Refund policy

Returns

Original Art

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your artwork, for any reason. You then have a further 14 days from cancelling to return the piece — 28 days in total.

To arrange a return:

1. Notify me within 14 days of receiving the artwork that you wish to cancel.
2. Return the artwork within 14 days of notifying me, in its original packaging, in the condition it was received.
3. Once received and confirmed to be undamaged, your refund — including your original standard delivery cost — will be processed.

You are responsible for return shipping costs. I recommend using a trackable, insured courier service, as I can't refund items lost or damaged in return transit.

If your artwork arrives damaged: please notify me within 48 hours of delivery, including photos of the damage to both the artwork and the outer packaging/box. This helps resolve the issue quickly, whether that's a replacement, repair, or refund.

Prints

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your print, for any reason, with a further 14 days to return it — 28 days in total. Once received in its original condition, your refund — including original standard delivery cost — will be processed. Return shipping costs are your responsibility.

If your print arrives damaged: please notify me within 48 hours of delivery, with photos of the damage including the outer packaging.

Commissions

Because commissioned pieces are created specifically for you and cannot be resold, they are not eligible for return or cancellation once a deposit has been paid and the first sketch has been shared with you.